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Returns


What do I do if the item needs to be returned?

We provide a 7 day money back guarantee on all orders placed. If for whatever reason you wish to return your item, you may do so providing that you contact us within 7 days of receiving the item.
In accordance with the 'distance selling regulations', unwanted items can be returned to us for a refund or exchange if they remain unused and unopened, with all sealed packaging intact. This does not affect your Statutory Rights. If you would like to return an unwanted item, please see the 'how to return an item' section below. If the item is wished to be returned to us after the 7 day cooling off period, we will consider at our discretion to take back unwanted items as long as they are un-opened-there will however be a re-stocking and administration fee, and the buyer is responsible for organising delivery back to us at their own expense.

What do I do if the item is faulty?
Should your item develop a fault within 30 days of your initial purchase, we will arrange for the item to be replaced free of charge. In the unlikely event that this occurs, please see the 'how to return an item' section below.  Additionally, all items we supply include a 1 year manufactures warranty. Should a fault develop with an item after 30 days of the initial purchase, please contact us for further guidance. This returns policy does not affect your statutory rights.

How do I return an item?
All returned items must be sent back to us with an RMA code (return of merchandise authorisation).

To obtain an RMA, please follow these steps:

  1. Email our returns manager at service@akiosfishingtackle.com   with details of the reason for returning the item. If you are returning an item due to a fault, please describe the fault and any steps which you have taken to resolve the problem.
  2. If the item qualifies for a return we will respond to your email with a unique RMA code.
  3. Please clearly state on the box, you are returning to us and your unique RMA number.

Please note:

  • We are unable to accept returns which are sent back to us without a a RMA code.
  • Please ensure that you send the item back to us using a recorded delivery service, as we cannot be held responsible if the item goes missing before reaching us.
  • We recommend that you use the original packaging to return the item to us. 

I have returned my item to you, what happens next?
Once your item has been received by our returns handling department it will be processed in accordance with the above. If the item was returned for reasons of a fault, it will be tested by our returns department. If a fault can not be detected, we will notify you by email and arrange for the item to be returned. Please allow up to 7 working days for our returns department to process your return.


What do I do if the item needs to be returned?

We provide a 7 day money back guarantee on all orders placed. If for whatever reason you wish to return your item, you may do so providing that you contact us within 7 days of receiving the item.
In accordance with the 'distance selling regulations', unwanted items can be returned to us for a refund or exchange if they remain unused and unopened, with all sealed packaging intact. This does not affect your Statutory Rights. If you would like to return an unwanted item, please see the 'how to return an item' section below. If the item is wished to be returned to us after the 7 day cooling off period, we will consider at our discretion to take back unwanted items as long as they are un-opened-there will however be a re-stocking and administration fee, and the buyer is responsible for organising delivery back to us at their own expense.

What do I do if the item is faulty?
Should your item develop a fault within 30 days of your initial purchase, we will arrange for the item to be replaced free of charge. In the unlikely event that this occurs, please see the 'how to return an item' section below.  Additionally, all items we supply include a 1 year manufactures warranty. Should a fault develop with an item after 30 days of the initial purchase, please contact us for further guidance. This returns policy does not affect your statutory rights.

How do I return an item?
All returned items must be sent back to us with an RMA code (return of merchandise authorisation).

To obtain an RMA, please follow these steps:

  1. Email our returns manager at service@akiosfishingtackle.com   with details of the reason for returning the item. If you are returning an item due to a fault, please describe the fault and any steps which you have taken to resolve the problem.
  2. If the item qualifies for a return we will respond to your email with a unique RMA code.
  3. Please clearly state on the box, you are returning to us and your unique RMA number.

Please note:

  • We are unable to accept returns which are sent back to us without a a RMA code.
  • Please ensure that you send the item back to us using a recorded delivery service, as we cannot be held responsible if the item goes missing before reaching us.
  • We recommend that you use the original packaging to return the item to us. 

I have returned my item to you, what happens next?
Once your item has been received by our returns handling department it will be processed in accordance with the above. If the item was returned for reasons of a fault, it will be tested by our returns department. If a fault can not be detected, we will notify you by email and arrange for the item to be returned. Please allow up to 7 working days for our returns department to process your return.